Who handles your data
Dan Williams, operating Service Charge Guide, is the data controller. For privacy questions or rights requests, email [email protected].
What data is used and why
The site has no accounts, contact forms or uploads and does not retain case documents. The stage finder puts your current step in the page address. It may remain in browser history or be visible to someone you share the link with. “Start again” removes it from the current address, but does not erase browser history. Cloudflare processes limited technical request and security data, which may include an IP address, browser and device information, requested page, time and security events.
This processing is necessary for the legitimate interests of providing, securing and improving the site. Those interests are balanced against the site’s minimal-data design. There is no automated decision-making.
If you email us, Microsoft Outlook handles your email address, message and any attachments. We use this information to respond to enquiries, consider corrections and handle complaints or privacy requests. This is based on our legitimate interests in managing correspondence and keeping the guide accurate, or a legal obligation where we must respond to a rights request.
Analytics and cookies
Cloudflare Web Analytics measures aggregate page visits and performance. Cloudflare states that it does not collect or use visitors’ personal data, use cookies or local storage, fingerprint visitors, or track them across sites. Analytics does not log query strings, so the finder’s current step is excluded. These statements describe Web Analytics; hosting and security requests may still involve the technical data described above.
We also count successful requests for the published Word and Excel downloads using Cloudflare Workers Analytics Engine. The record contains the file, its template or example category, format, time and a broad source category (the tools page, another site page, or direct/external). This download dataset contains no IP addresses, visitor identifiers, full referrers, query strings or document contents. It uses no cookies or browser storage and cannot tell us whether you opened, edited or completed a downloaded file.
See Cloudflare’s Web Analytics description and data and retention FAQ. The site does not use advertising cookies. Cloudflare may use strictly necessary security cookies when required to protect the service. Blocking the analytics beacon does not affect access to the guide.
Your rights
Where data-protection law applies, you may ask for access, correction, deletion, restriction, portability or object to processing. Some rights depend on the circumstances. You may complain to the Information Commissioner’s Office or, where applicable, your local European data-protection authority.