Service Charge Guide

Find your next step.

Answer two questions about what has happened. We’ll suggest where to start. If you have a letter, decision or order, keep it beside you.

Has a tribunal or court case started?

A case has started if an application or claim has been issued, even if there is no hearing date yet.

Question 1 of 2
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Browse all five stages

You can choose a stage directly. Start with your current task; there is no need to begin at stage 1.

5 stages
  1. 1

    Check the charge

    Check what you have been charged, what your lease allows and which records you need before deciding whether to challenge it.

  2. 2

    Prepare and apply

    Prepare a First-tier Tribunal (FTT) application: identify the charges, organise your evidence and state the decisions you want.

  3. 3

    Manage the tribunal case

    If your First-tier Tribunal (FTT) case has started, keep track of deadlines, organise the hearing documents and prepare what you will say.

  4. 4

    Understand the decision and recover money

    Use your First-tier Tribunal (FTT) decision to check the account, calculate any overpayment and decide how to seek repayment.

  5. 5

    Judgment, payment and enforcement

    Check what the County Court ordered and whether payment has cleared. If money remains unpaid, compare enforcement options.